Last updated: 13 October 2026

This privacy policy explains how Familiar Vibes collects, uses, stores and shares personal
information when you browse our website, place an order, request a custom item or contact
us. We aim to handle your information carefully and transparently.

1. Who we are
Familiar Vibes is an independent, UK-based business selling handmade jewellery, accessories,
clothing and other creations. We are the data controller for the personal information described
in this policy.

Trading name: Familiar Vibes
Legal owner/controller: Kassandra Harris
Business contact email: info@familiarvibes.co.uk
Website: familiarvibes.co.uk

2. Information we collect
Depending on how you interact with us, we may collect your name, email address, billing and
delivery addresses, telephone number (if supplied), items purchased, order history, payment
status, correspondence, custom-order specifications and information you choose to include in
messages. Our website and service providers may also collect technical information such as IP
address, browser/device details and cookie preferences.
Payment card details are generally handled by our payment processor rather than stored
directly by us

3. How and why we use your information
To take and fulfil orders, take payment, deliver goods, provide order updates and manage
custom commissions — lawful basis: performance of a contract (or steps taken before entering
one).
To maintain financial and tax records, and comply with legal requests — lawful basis: legal
obligation.
To answer general enquiries, handle complaints, prevent fraud and improve customer service
— lawful basis: legitimate interests in operating and protecting our small business, where
those interests are not overridden by your rights.
To send optional marketing emails or use non-essential advertising/analytics cookies — lawful
basis: consent where required. You may withdraw consent at any time. We will not
automatically add customers to marketing lists just because they place an order.
 

4. Where information comes from
Usually, we receive information directly from you through checkout, contact forms, email,
social media messages, or in-person orders. We may receive payment status, order or delivery
updates from our payment, website and delivery providers.

5. Who we share information with
We share only what is reasonably necessary with service providers that help us operate, such
as our website/hosting platform - Ionos, payment processor - Square, delivery companies - Royal Mail. We may share information with regulators or law enforcement where legally required.
We do not sell your personal information.

6. How long we keep information
We keep order and accounting records for the period required by applicable tax and legal rules
(often at least five years after the relevant Self Assessment filing deadline for a sole trader).
Customer enquiries and custom-order messages are retained only as long as reasonably
needed to manage the enquiry, resolve disputes or maintain appropriate records. 
Marketing details are kept until you unsubscribe or withdraw consent, subject to limited suppression
records. We periodically review and securely delete information we no longer need.

7. Cookies and website analytics
Our website may use essential cookies needed for basket, checkout and security functions. If
we use optional analytics, advertising or similar cookies, we will explain them and request
consent where required before placing them.