Customer care
FAMILIAR VIBES
CUSTOMER CARE GUIDE
A little care keeps the magic going ✨
1) T-shirts
2) Tote bags
3) Resin Jewellery and Accessories
4) Stud Earrings
5)Dangle Earrings
1)T-shirts
Our current T-shirts are 100% cotton, crew-neck, pull-on garments customised by Familiar Vibes using HTVRONT heat-transfer vinyl (HTV).
Garment information
Material - 100% Cotton
Garment care - Machine wash
Closure - Pull on
Neck - Crew neck
How to care for your Familiar Vibes HTV T-shirt
Turn the garment inside out before washing.
Machine wash at 40°C or below; a cool/gentle wash will help preserve the design.
Use a mild detergent and avoid bleach or harsh chemicals.
Air drying is recommended where practical. If tumble drying, use a low setting and follow the original garment care label.
Do not iron directly over the vinyl design. If ironing is needed, turn the garment inside out or protect the design with a suitable cloth.
Do not dry clean the vinyl design.
2) Tote bags
Familiar Vibes tote bags decorated with HTVRONT HTV should be treated gently to help keep the vinyl looking its best.
Follow the original tote manufacturer's care label first.
Where washing is permitted, use a cool/gentle wash and avoid bleach.
Air dry where possible.
Do not iron directly over the vinyl design.
3) Resin jewellery & accessories
Our resin pieces are handmade, so small variations can be part of their character. To help keep them looking their best:
Avoid prolonged contact with water; remove jewellery before showering, swimming or bathing.
Avoid perfumes, hairsprays, cleaning products and other harsh chemicals directly on the resin.
Keep away from prolonged high heat and strong direct sunlight.
Store carefully to reduce scratching and avoid placing heavy objects on delicate pieces.
Wipe gently with a soft, slightly damp cloth if cleaning is needed, then dry thoroughly.
4) Stud Earring
Materials
Our stud earring components are made from stainless steel, chosen for its durability, lightweight feel and resistance to corrosion and staining. Stainless steel backs are included.
Looking after your earrings
Keep earrings dry and remove before showering, swimming or bathing.
Avoid direct contact with perfumes, hairspray, lotions and harsh chemicals.
Store somewhere clean and dry when not being worn.
Wipe the stainless-steel components gently with a soft, dry cloth.
Handle resin pieces with care and avoid prolonged exposure to heat or strong direct sunlight.
Check the posts and backs periodically and discontinue use if any component becomes damaged.
Handmade with care ✨
Each resin piece is individually handmade, so small variations in colour, pattern and finish may occur and are part of what makes each set unique.
Handmade Resin • Stainless Steel Posts • Stainless Steel Backs
5) Dangle Earrings
Materials
Our dangle earrings feature handmade resin pieces finished with hypoallergenic earring hooks and clear silicone backs for a secure and comfortable fit.
Looking after your earrings
Keep earrings dry and remove before showering, swimming or bathing.
Avoid direct contact with perfumes, hairspray, lotions and harsh chemicals.
Store somewhere clean and dry when not being worn.
Gently wipe the hooks with a soft, dry cloth after wear.
Handle the resin pieces carefully to help prevent scratches, chips or other damage.
Avoid prolonged exposure to high temperatures or strong direct sunlight.
Check hooks, jump rings and backs periodically and discontinue use if any component becomes damaged.
Handmade with care ✨
Each resin piece is individually handmade, so small variations in colour, pattern and finish may occur and are part of what makes each pair unique.
Handmade Resin • Hypoallergenic Hooks • Silicone Backs
Something not right?
If you have a problem with a Familiar Vibes product, please contact us. Care guidance does not affect your statutory consumer rights where an item is faulty or not as described.
Thank you for supporting Familiar Vibes 🐈⬛ 🌙 ✨
